Refund Policy

1. Overview

We aim to provide high-quality services and a professional experience at all times. Please read this Refund Policy carefully before booking or purchasing any treatments or services through this website.

By making a booking or purchase, you agree to this policy.

2. Deposits

Deposits are non-refundable under any circumstances.
Deposits secure your appointment time and cover preparation, administration, and lost appointment opportunities.
Deposits may be transferable to a new appointment date with at least 48 hours’ notice (see cancellations).

3. Cancellations and Rescheduling

Appointments cancelled or rescheduled with 48 hours’ notice or more may have their deposit transferred to a future booking.
Appointments cancelled with less than 48 hours’ notice, or failure to attend (no-show), will result in loss of the deposit.
Repeated late cancellations may require full payment in advance for future bookings.

4. Refunds for Treatments

Due to the nature of aesthetic and clinical treatments, refunds are not available once a treatment has been carried out.
Results can vary between individuals, and outcomes cannot be guaranteed.
Dissatisfaction based on personal preference or expected results does not constitute grounds for a refund.

6. Medical Contraindications

If you are deemed unsuitable for treatment following consultation, your deposit may be refunded or transferred at our discretion.
It is your responsibility to disclose accurate and complete medical information during consultation.

7. Complaints

If you have concerns about your treatment, please contact us within 7 days of your appointment so we can assess and resolve the issue appropriately.